Revatto Service Terms
Investment total:
No upfront setup or platform fees. Commission of 20% of recovered, upgraded, or re-engaged customer acquisition revenue
Service Terms
- Service Scope.
Revatto is a done-for-you service to reclaim lost subscription revenue, decrease churn, and re-engage lost customer revenue. We will construct and install our proprietary system, manage all tools, and report back details of exactly what we produced. Client will have the choice to activate any of the following products:
- Recover: Management of initial dunning process to recover failed payments and declines
- Reactivate: Reselling the same, or ancillary products, to canceled or churned customers
- Retain: dynamic cancellation flows to prevent voluntary cancellations
- Resist (Coming soon): Early chargeback detection, information gathering, and submission of proof
Reporting: Client will receive weekly digests of summary stats as well as a monthly recap via Slack and email.
- Client Requirements.
Client agrees to:
- Provide assets, intake information, access to payment processing and customer data, within 3 business days ensure there are no unnecessary delays
- Allow us to contact current, previous, or future customers to aid in our efforts
- Allow Revatto to fully manage the recovery and reactivation process, with no conflicts of existing team processes
- Allow us to utilize or install existing dunning technologies or proprietary systems to aid the the greatest recovery outcome, and allow creative freedom to make adjustments for greatest possible outcomes
- Primarily communicate with the Revatto team via a Slack connect channel
- Place a payment card on file during onboarding, in accordance with the payment terms below
- Ownership of any systems or processes created by Revatto are solely owned by Revatto, and all client created assets remain the ownership of the client
- Compensation and Payment.
- Fees: For the Services described Client will pay according to the payment schedule in the header. SMS / Phone charges may apply, and will be added to the invoice at the rate charged by carriers or SMS / Phone providers.
- Upon signature and commencement of Services, Client recognizes all sales are final, and our “no refund” policy on this agreement, and all contracted terms will be carried out in full. Client also understands that no specific outcome (financial or otherwise) is implied or guaranteed.
- Payment is due within 3 business days of the provided monthly invoice, we will process payments on the card on file on the first day of each month for prior month’s service. Failure to pay due invoices within 14 days may accrue a 5% monthly fee and/or cancellation of services.
- Cancellation of agreement and services is possible by providing written notification and confirmation at least 30 days in advance, wherein services will continue, unless waived by Revatto. Or client can choose to pay an "instant cancellation fee" of 50% of the previous month's commission (or $500, whichever is greater).
Client agrees not to share, disclose, or discuss the retainer or fees associated with this custom agreement, which is individual and not intended to be shared with any other person or company. Sharing fees and costs may result in termination of contract. Revatto also agrees to a non-disclosure of individual business facts or details, and will not publicly share any details of the business except with individuals required to service the project.
For full service terms please click here.