Updated October 15, 2024


REVATTO SERVICE AGREEMENT

Investment total:

20% of recovered, upgraded, or re-engaged customer acquisition revenue on a monthly basis

 

Service Terms

1. Service Scope.

Revatto is a done-for-you service to reclaim lost subscription revenue, decrease churn, and re-engage lost customer revenue. We will construct and install our proprietary system, manage all tools, and report back details of exactly what we produced. Client will have the choice to activate any of the following products: 

  • Recover: Management of initial dunning process to recover failed payments and declines
  • Reactivate: Reselling the same, or ancillary products, to canceled or churned customers
  • Retain (Coming soon): AI-driven cancellation flows to prevent voluntary cancellations
  • Resist (Coming soon): Early chargeback detection, information gathering, and submission of proof 

Reporting: Client will receive weekly digests of summary stats as well as a monthly recap via Slack and email.

2. Client Requirements.

Client agrees to:

  • Provide assets, intake information, access to payment processing and customer data, in a timely fashion to ensure there are no unnecessary delays
  • Allow us to contact current, previous, or future customers to aid in our efforts
  • Allow us to utilize or install existing dunning technologies or proprietary systems to aid the the greatest recovery outcome, and allow creative freedom to make adjustments for greatest possible outcomes
  • Primarily communicate with the Revatto team via a Slack connect channel
  • Place a payment card on file during onboarding, in accordance with the payment terms below

3. Compensation and Payment.

  1. Fees: For the Services described Client will pay according to the payment schedule in the header. SMS / Phone charges may apply, and will be added to the invoice at the rate charged by carriers or SMS / Phone providers.
  2. Upon signature and commencement of Services, Client recognizes all sales are final, and our “no refund” policy on this agreement, and all contracted terms will be carried out in full. Client also understands that no specific outcome (financial or otherwise) is implied or guaranteed.
  3. Payment is due within 3 business days of the provided monthly invoice, we will process payments on the card on file on the first day of each month for prior month’s service. Failure to pay due invoices within 14 days may accrue a 5% monthly fee and/or cancellation of services.
  4. Cancellation of agreement is possible by providing written notification and confirmation at least 30 days in advance of a forthcoming month, to allow for winding down services.

 

Client agrees not to share, disclose, or discuss the retainer or fees associated with this custom agreement, which is individual and not intended to be shared with any other person or company. Sharing fees and costs may result in termination of contract. Revatto also agrees to a non-disclosure of individual business facts or details, and will not publicly share any details of the business except with individuals required to service the project.

4. General Provisions

  1. Warranties. You acknowledge that you are not relying upon any warranties, promises, guarantees or representations made by Revatto or anyone acting or claiming to act on behalf of Revatto unless it is in writing and made a part of this Agreement.  All advertising material and all prior representations or agreements, if any, whether oral or written, are hereby superseded by this Agreement.  This Agreement contains the entire understanding and agreement between you and Revatto.  This Agreement may only be modified by mutual agreement between You and Revatto.
  2. Terms & Conditions. Your execution of this Agreement will be required prior to admission.  You may request a copy from Revatto upon signing this Agreement.  Failure to sign this Agreement prior to the start of the program will be deemed a cancellation of this Agreement.  Additionally, certain sessions may require additional registration, terms and conditions, or questionnaire forms.
  3. Subject to Change: Dates, times, locations, and structure of events.
  4. Confidentiality.  Each party agrees to hold and maintain in confidence all Confidential Information of the other party. “Confidential Information” shall include all information or material that has or could have commercial value or other utility in the business in which the disclosing party is engaged or any material or oral information identified as Confidential Information at the time of disclosure. For avoidance of doubt, the amount of Contract Total and the payment plan set forth above is Confidential Information under this Agreement. (In other words, our program price is exclusive to You only, and may not be shared with any other party, as prices and Agreements are set for each participant, and prices increase with time.)  Each party further agrees not to disclose any Confidential Information of the other party to any person or entity except as set forth herein, or as agreed to in writing by the parties.  Nothing contained in this Section shall prevent either party from disclosing any Confidential Information of the other party to (a) to accountants, lawyers or other professional advisors, subject in each case, to the recipient entering into an agreement to protect such Confidential Information from disclosure that is at least as restrictive as the obligations set forth in this Section, or (b) is required by law to be disclosed, provided however, that the party subject to such disclosure requirement has provided written notice to the other party promptly upon receiving notice of such requirement (if legally possible under the circumstances) in order to enable the other party to seek a protective order or otherwise prevent or limit disclosure of such Confidential Information. Each party shall use at least that degree of care as it would employ in protecting its own Confidential Information from improper use or disclosure.
  5. Limitation of Liability.  In no event shall either party be liable for any indirect, consequential, or punitive damages even if either party knew or should have known of the possibility thereof.  In no event shall a party’s liability to the other party for direct damages exceed an amount equal to the Total Contract amount.  
  6. Indemnification.  Each party agrees to indemnify, defend, and hold harmless the other party from and against any loss, cost, or damage of any kind (including reasonable attorneys’ fees) to the extent arising out of its breach of this Agreement.
  7. Ownership of Intellectual Property.  All intellectual property and related materials developed by the Revatto prior to this Agreement will be the sole property of Revatto.  All intellectual property and related materials developed by You will be the sole property of You.  Neither party may use the intellectual property of the other party for any purpose other than contracted for in this Agreement except with written consent of the owning party.  
  8. Governing Law.  This Agreement shall be governed and construed in accordance with the laws of the State of Delaware.  
  9. Severability of Provisions.  If any one or more of the covenants, agreements,  provisions or terms of this Agreement shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of this Agreement and shall in no way affect the validity or enforceability of the other provisions of this Agreement.
  10. Independent Contractor.  The parties agree that Revatto is acting as an independent contractor and not as an employee.  The parties acknowledge that this Agreement does not create a partnership or joint venture between them.
  11. Survival. The following clauses shall survive the expiration or termination of this Agreement:  6.D (Confidentiality), 6.E (Limitation of Liability), 6.F (Indemnification), 6.G (Ownership of Intellectual Property).
  12. Translation Costs: Translation costs shall not be included in the Contract Total. In such case, the cost of translation, shall be at an additional cost and shall be added to your Contract Total.

5. Payment options

Our primary form of payment processing is through Stripe on auto-pay based on the terms of this agreement.